Frequently Asked Questions

Shopping for Aromatic Scents Lab products has never been easier! Browse the rich variety of Aromatic Scents Lab products from the comfort of your own home or using a mobile device while you're on the move. All Aromatic Scents Lab products online prices are the same as the recommended retail prices found in Aromatic Scents Lab boutiques (T&C applied). Shopping Bag: Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time. To add a product to your Shopping Bag: Just click on the 'Add to Shopping Bag' button found in the detailed display view of each product. To view the contents of your Shopping Bag: View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag. To change the number of products in your Shopping Bag: If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag. To remove products from your Shopping Bag: Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted. Please note that you have the right to return within 30 days. You will find further information in the Return Policy section.

Once your order has been dispatched by our courier you will receive an email confirmation with your tracking number. Please click on the Aramex tracking link to enter your tracking number. Aromatic Scents Lab's delivery partners handles all shipments in the GCC.

Yes, we accept returns within 30 days of receipt, provided the product is unopened and in its original condition. Please contact customer service to initiate a return.

We accept credit cards (Visa, Mastercard), Apple Pay, and cash on delivery for orders within UAE and GCC countries.

Yes, all our products are 100% authentic and made from the finest natural ingredients. We guarantee the quality and authenticity of every product we offer.

We recommend testing the fragrance on your skin before purchasing. You can request samples of our fragrances or visit one of our stores to try them. You can also contact our team for personalized recommendations based on your preferences.

Yes, we offer complimentary luxury gift wrapping. You can select this service at checkout and add a personal message if desired.

To maintain fragrance quality, store it in a cool, dry place away from direct sunlight. Close the cap tightly after each use and avoid exposing the fragrance to high temperatures.