We are committed to protecting your privacy and personal data
Last Updated: December 2024
By visiting the Website or supplying information through its associated customer service channels, you are consenting to the practices described in this Privacy and Cookie Policy and our Website Terms and Conditions. Please note that our Privacy & Cookie Policy is updated from time to time and that you will be bound by the most recent update of the policy appearing on our Website. It is therefore your responsibility to continue to check our Privacy and Cookie Policy for updates.
We (and our authorized service providers) collect information supplied by you via the Website or any of our Website customer service channels including without limitation on the phone, via email. We and such service providers also collect information when you visit our Website or from third parties authorized to share your information with us. This information may include: Contact and personal details such as name, delivery address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality. Website statistical information such as your location, the URL you use to access the Website, your computer's IP address and domain type. Transactional information such as Orders you placed, items you purchased, date and time of Order. Information from third parties such as couriers, payment providers or through the Loyalty Program. Please note that your full payment card details are captured only for the purposes of processing your transaction and are not stored, sold or rented by us.
Our Website uses first party cookies and other similar technologies which we can access when you visit our Website in the future. We may also use third party cookies. There are five types of cookies: 1) Website functionality cookies - These enable you to browse the Website and use our features such as shopping baskets. 2) Website analytics cookies - We use these to measure and analyse how our customers use the Website. 3) Customer preference cookies - The Website will remember your preferences (for example your user name, language or location). 4) Targeting cookies or advertising cookies - These are used to deliver adverts relevant to you. 5) Third-party service provider cookies - We may work with third party companies whom we authorize to place third-party cookies for storing information on the Website.
We may use your information for the following purposes: 1) To verify and execute financial transactions you make through the Website. 2) To assist you with your customer service queries. 3) To manage your account. 4) To provide you with a personalized or improved shopping experience. 5) For analytical or statistical purposes. 6) For marketing purposes including sending you newsletters or promotional information. 7) To improve our service offering or Website. 8) To combine it with information we already hold lawfully. 9) To protect our rights, safety or the safety of others including for fraud prevention. 10) For any purpose required by law or regulation.
We may share your information with: 1) Our group companies. 2) Carefully selected third parties with whom we have a relationship. 3) Service providers who perform services on our behalf, such as payment processing, information technology, Website maintenance, surveys, warehousing and logistics, couriers, advertising and marketing. 4) Our professional services providers such as legal, audit, financial and insurance advisers. 5) Any assignee, successor operator or prospective purchaser of the Website. 6) Any legal, regulatory, law enforcement, government or municipal bodies. 7) Any gift recipient or provider of any warranty in relation to your Order.
If you have any queries about this Privacy and Cookie Policy, you can contact us by calling us on +97142559952 or by emailing us at customerservice@aromaticscentslab.com. When you first register with us you will be able to choose whether or not to receive marketing communications from us. Whenever you receive a marketing communication or newsletter from us, you will be given an opportunity to unsubscribe. You may also request rectification of any incorrect data displayed in your online Account by contacting us.
Information you provide to us via our Website is stored on secure servers. Any payment transactions carried out through our Website will be encrypted using Secure Socket Layer technology. It is your responsibility to keep any Website passwords or login codes confidential. We have implemented various steps to safeguard the integrity of our information technology infrastructure. Your data may be transferred to, and stored in or outside, the United Arab Emirates. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
If you have any questions or concerns, don't hesitate to contact us
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